Privacy Policy

FERRERO® Canada Limited Privacy Policy

This privacy policy is applicable to FERRERO® Canada Limited / Limitée ("FERRERO® Canada") and sets out our policy with respect to the COLLECTION, use and disclosure of personal information on our website at www.ferrerorocher.ca (the "Site"). FERRERO® Canada is committed to providing a safe website for visitors of all ages and implements this privacy policy to demonstrate our firm commitment to your privacy.
There may be links from the Site to other websites. This privacy policy applies only to the Site and not to websites of other companies or organizations to which the Site may be linked. You should check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. FERRERO® Canada does not endorse and has no responsibility, liability or control over any other websites or their COLLECTION, use or disclosure of your personal information.
Although you are not required to register to access the Site, you may be asked to provide us with personal information when you visit certain sections of the Site.
Your use of the Site signifies your acknowledgement and consent to the terms of this privacy policy. If you do not agree, please discontinue use of the Site. Your continued use of the Site signifies your acceptance of these terms and any changes in effect at the time of use.

WHAT IS "PERSONAL INFORMATION"?

Personal information is any information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number.

COLLECTION OF INFORMATION

We collect personal information that you voluntarily provide to us such as your name, mailing address, telephone number and date of birth through entering a contest or sweepstakes, responding to surveys, providing us with feedback or comments. We may also ask you to provide personal information such as your e-mail address if you wish to obtain additional services, information, participate in a contest or resolve complaints or concerns.

HOW DOES FERRERO CANADA USE INFORMATION GATHERED ABOUT ONLINE VISITORS?

Before forwarding us any personal information, please be advised that any information gathered on the Site may be used for aggregate research, promotional purposes and/or for future site development. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and to assist us to tailor the content of the Site to your needs by collecting information about your preferences through tracking of patterns page views on the Site; and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us and promotional material about our products together with details of any offers we may have available from time to time.

Promotional and informational offers: Sometimes we send offers to selected groups of customers who have opted in to receive future information from FERRERO® Canada. To accomplish this, we may use third parties working on behalf of FERRERO® Canada. We provide a variety of ways for you to tell us you do not want to receive such promotional or informational offers. For example, we may provide an opt-in box for customers to receive information that is sent by a third-party fulfillment house, and we make clear that, by opting in, you are submitting your data to a third-party. You can elect not to receive promotional or informational materials from us by following the instructions to opt-out as mentioned or included in each of the programs we send to you.

DISCLOSURE OF INFORMATION

FERRERO Canada will not disclose personal information that you provide on the Site to any third parties other than to a FERRERO® Canada agent, except: i) in accordance with the terms of this privacy policy, ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, or iii) as is otherwise permitted by law. We may share information that we own or control, and we may share information with our co-promotion partners, and companies working with FERRERO® Canada, but all information we share will always be protected under the terms of this privacy policy.

TELL-A-FRIEND

If you choose to use our referral function (if applicable) to tell a friend about the Site, we will ask you for your friend's name and e-mail address in addition to your information. The Site will automatically send your friend a one-time e-mail inviting him or her to visit the Site. We do not access or store this information, except to send this invite.

POLICIES FOR ONLINE VISITORS UNDER 18 YEARS OF AGE

FERRERO® Canada does not disclose any personal information to any third party from our online visitors identified as being under the age of majority (18 years). When an online visitor under the age of majority registers or provides any personal information, s/he is required to provide the full e-mail address or postal address) of a parent or guardian. We give the parent or guardian notice via e-mail (or postal mail) when their child under 18 years of age registers or provides personal information. The notification provides the parent or guardian with instructions on how to review and delete information collected from their child. Although online visitors under 18 years of age may be allowed to participate in some contests or promotions, if such a visitor wins, notification and prizes will be sent to the parent or guardian identified when the child entered the contest or promotion. FERRERO® Canada encourages parents and guardians to spend time online with their children and to oversee participation in the surveys, contests, games and interactive activities offered on the Site.

RIGHT TO UNSUBSCRIBE

You can unsubscribe from communications you no longer wish to receive. We provide unsubscribe (opt-out) instructions in our communications.
You can also contact us at Privacy Officer or at the following postal address if you have questions regarding our privacy policies, want to update your personal information or change your marketing preferences: 
FERRERO® Canada Limited/Limitée.,
100 Sheppard Ave. East Suite 900 
Toronto
M2N 6N5 
Attention:Privacy Officer

PROTECTION OF INFORMATION

Our Commitment to Security

FERRERO® Canada uses reasonable efforts to maintain visitors' information in a secure environment.
We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and use the information we collect online in compliance with applicable laws.

Storage of Information

Personally identifiable information you share with us is stored on our database servers at FERRERO® data centers, or hosted by third parties who have entered into agreements with us that require them to observe our privacy policy. We have a firewall and other technology to prevent individuals from accessing information without authorization. Data centers are designed to be physically secure and protected from unauthorized access by unauthorized persons.

POLICY CHANGE

FERRERO® Canada may make changes to this privacy policy or may change, modify or withdraw access to it on the content of the Site at any time without notice.
If we alter our privacy policy, any changes will be posted on this page of the Site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it. Please check back from time to time to ensure you are aware of our current privacy policy. We appreciate your interest and hope that you enjoy visiting the Sites.

TO CONTACT US

To contact us with questions about this privacy policy or about FERRERO® handling of your personal information, please contact our Privacy Officer or at the following postal address:
FERRERO® Canada Limited/Limitée.,
100 Sheppard Ave. East Suite 900 
Toronto
M2N 6N5 
Attention:Privacy Officer